Faq
Are you gluten free only?
Yes, I only provide gluten free products. There are no products that contain gluten.
Are you celiac safe?
Yes. I have celiac disease myself, therefore, all the products I make are gluten free and also free of contamination. I ensure that the raw ingredients I purchase are also gluten free.
“Biscotti Diana” is one of the first and only establishments in the province that has been verified to be dedicated gluten free approved through the Gluten Free Food Program which is endorsed by Coeliaque Quebec and the Canadian Celiac Association.
Are your products dairy free? Lactose free? Vegan?
There are many products available that are naturally dairy free or that can be made lactose free. Some items are also vegan or can be made available vegan upon request.
Are your products nut free?
Many of the products contain nuts such as tree nuts. Some items can be made nut free however I am unable to ensure a nut free facility, therefore, please be aware of this should you or someone you are purchasing for have severe nut allergies.
Where are you located?
Biscotti Diana is a home based business located in central Chomedey, Laval. I am located within very close proximity of Centropolis and (St. Martin/Cure Labelle intersection).
Do you offer delivery service?
I currently do not offer a delivery service unless I am setting up an event for you. I do offer flexible pick up days and times
Pick up service requires time away from the kitchen which means I am not able to provide as many of my products to customers like you.
What are your pick up times?
Made to order by appointment only.
What ingredients do you use?
I strive to use high quality ingredients in all of my products which naturally enhance flavors. Many of the ingredients I use are organic and some products are made with refined free sugars. Some items are also offered seasonally when certain fruits or items are in season and at their best. I use basic ingredients and no extra additives or unnecessary ingredients are found in my products.
Where do your recipes come from?
My recipes have been created by me to ensure an authentic and high quality product. They are not replicated or taken from other sources. Seasonally some products from family recipes will be adapted and offered and will be indicated out of respect or honour to the person.
Is there a minimum order?
All orders can only be made by the quantities indicated on the menu. Some items are sold by half dozen but most items are sold by the dozen. Cookies cannot be sold by the unit. Cakes and bread are also only sold as a whole and not by slice. The only items sold by the unit are the "Marco ice cream" sandwiches.
Do you make birthday cakes?
I make cakes that can be served for a birthday or event. I am not able to provide cakes that are decorated by theme. The cakes are only available in their indicated design, shape and size.
How do I pay for my order?
You can pay for your order via e-transfer or cash at pick up. For orders over $100.00, a 50% deposit is required before pick up.
How much time in advance do I need to put an order through.
All items are made fresh and based on order requests. It is recommended to place your order at least one day prior; however, depending on the size of your order more time may be required.
For event based orders or very large quantities, it is recommended to put in your request earlier than later.
How do I order?
There are several ways of ordering. You may order via phone 514.265.5614, website or email. Once you have sent your order I will send you a notification to confirm your order.
Do you do events?
Yes, I am available to provide my products at your event and can offer you special packaging to complete your day. Please ensure to inquire more about this option.
Can I freeze your items?
Yes. It is highly recommended that you freeze the items in an airtight container or bag and take it out when you'd like to eat it.
